Customer Service
- Ordering Online
- Ordering By Phone
- Ordering By Fax
- Payment Procedures
- Shipping Policies
- Product Returns
- Contact Support
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store - at no additional cost!
back to topOrdering By Phone
Call us at 1-888-626-3343 or 308-432-5445, Monday - Friday, 9 a.m. - 5 p.m. Mountain Time. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topOrdering By Fax
Print and fill out an order form. Mail or Fax your order to us at the address or fax number below and we will process it immediately.
back to topPayment Procedures
PAYMENT MUST BE RECEIVED BEFORE shipments can be processed. We gladly accept the following credit cards: Visa, Master Card, American Express, and Discover. Checks & Money Orders are accepted, however, orders will NOT be processed until payment is received. Our on-line order processes does not take payment directly out of checking/bank accounts - those payments must be mailed in.
back to topShipping Policies
Eagle Pride Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
We charge a flat one time, per order, shipping fee based directly on
charges from UPS. We ship all
orders via UPS for tracking purposes. Shipping costs are not refundable on
any order shipped from the Eagle Pride Bookstore.
Packages shipped internationally will be sent via U.S. mail, and are subject
to additional costs.
Please allow 12 to 15 days for delivery. Occasionally, an item may be out of
stock. We may ship you a partial order and notify you of the delay and
missing item. The remainder will be shipped as soon as possible, or your
money will be refunded. Note, you are only charged for the items that have
been shipped.
Sorry, we cannot ship to P.O. Boxes. Note: Hawaii and Alaska have additional
shipping and handling costs.
We offer express delivery on any order! Next Day and Second Day air/express
packages will be charged actual shipping charges regardless of the costs
listed on this website. We must have the order by 10 a.m. Mountain time to
allow us time to process and package the order. If you wish either of our
express delivery methods, please request it in the Special Instructions
section on the order form, when submitting order on line.
Note: 2nd day air means UPS has 2 days to deliver your package, and with
Next Day Air, UPS has one day to deliver your package, AFTER it is processed
and leaves our store.
Returns
Textbook Returns
- Full refund permitted the first week of the Fall and Spring Semesters with packing list/receipt. This also applies to on-campus DIS ; early Mail Order purchases and purchases made at the start of the semester for the second 8-week session
- Full refund 2nd week with packing list/receipt AND with official Drop/Add Slip.
- For purchases made at the start of the 2nd 8 week session, refunds permitted for the first week only.
- For any summer session, full refund during the first two days of class only.
- For Mail & Web Order (including DIS) purchases made after the semester begins, returns must be received at the bookstore within one week of confirmed delivery date.
Most products purchased from this site may be returned, within 14 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information. Shipping costs are not refunded on any shipment sent from Eagle Pride Bookstore.
back to top
Contact Support
Contact us anytime with questions or concerns via email at: manager@eaglepridebookstore.com. You can also contact our customer service department at: 308-432-5445
back to top